Full Time Positions
Operations and Production Manager
The Position
The Operations and Production Manager works as an integral member of the Santa Fe Chamber Music Festival’s departments of artistic planning and production. The position is a full-time, year-round position in Santa Fe, NM.
The Operations and Production Manager reports to the Director of Artistic Administration and manages a seasonal production crew. S/he is responsible for instrument rentals and moving, as well as lighting, sound, and equipment needs. In the off-season months, this position coordinates with artists and management to arrange artist housing, rental cars, and CD sales, assists with artist contracting, and tracks artist travel expenses. Prior to the start of the season, the Operations and Production Manager prepares a seasonal Artistic Administration Intern to manage day-to-day adjustments to artist travel and housing as well as artist comp requests and the distribution of welcome materials.
In the position’s first season, the Operations & Production Manager will be a member of the three-person seasonal production crew and be trained in Festival practices by the Festival’s Production Manager of 23 years. In future seasons, the Operations & Production Manager will take over as the Festival’s primary stage manager.
Duties and Responsibilities
Artists
• Assist Director of Artistic Administration in artist contracting and payment
• Communicate with artists on their travel, track expenses for reimbursement
• Arrange artist housing and cars, track costs and arrange payments
• >Manage Artistic Administration Intern on artist travel and housing adjustments during the season, coordination of artist comp tickets, CD sales, and distributing welcome materials to artists
Production
• Act as stage manager for concerts, or assign production crew where appropriate
• Manage production crew on rehearsal supervision
• Arrange for instrument rentals
• Arrange moves of pianos, instruments, and equipment
• Coordinate with venues on lighting and sound requirements
• Arrange for equipment rentals
• Maintain Festival equipment
Qualifications
A successful candidate must have at least two years previous experience in classical music production, including working with world class artists and stage managing classical music concerts. Some technical knowledge and experience of lighting and sound is required, as are excellent written and verbal communication skills, extremely strong organizational skills with great attention to detail, and the ability to multitask and prioritize effectivelywith little supervision. S/He must be willing to work extended hours during the Festival season, including weeknights and weekends, in addition to weekday hours. Bachelor’s degree or equivalent in education and experience.
Salary and Benefits
Salary commensurate with experience; medical and dental insurance, 401(k) retirement plan, liberal vacation and holiday policy, opportunity to live and work in a beautiful, historic location.
To Apply
Please email cover letter, resume, salary history, and references to:
Valerie Guy
Director of Artistic Administration
vguy@sfcmf.org
Reference “Operations & Production Manager” in the subject line.
Events and Board Relations Coordinator
About the Position
The Santa Fe Chamber Music Festival hosts a combination of cultivation, stewardship, and fund-raising events along with board-related meetings and activities annually that are designed to engage Festival’s key stakeholders and to build positive and sustainable relationships for the future. The Santa Fe Chamber Music Festival seeks an experienced, take charge professional with ability to manage administration and logistics of these activities in support of the Director of Development and the Festival.
The professional in this role will also serve as Board Relations liaison, the scope of which includes preparing for quarterly board meetings and related Board Committee meetings, attending Board and Committee meetings and taking minutes during each session, preparation and distribution of meeting materials, and organizing the annual Board Dinner.
The Events and Board Relations Coordinator works with the Director of Development to initiate and implement appropriate strategies for engagement of the Santa Fe Chamber Music Festival’s key constituencies.
The individual in this position must be able to anticipate project needs, discern work priorities, and meet deadlines with little supervision, and be willing to work occasional evenings and weekends. This relationship should be characterized by effective communication and willingness to aid and support the growth of the division’s fund raising. S/he also works in collaboration with the Santa Fe Chamber Festival team members.
The Events and Board Relations Coordinator should have a love for special events management, provide outstanding customer service, be an enthusiastic professional, and be able to build relationships with internal and external customers.
The Development Associate is an exempt position, reporting to the Director of Development.
Responsibilities
• Organize & oversee all aspects of the Festival’s annual Gala, held in July and manage and grow the gala auction year-to-year
• Organize Artists’ Circle events for high-end donors (four a year)
• Organize annual Board Dinner
• Organize the Festival’s Annual Platinum Dinner – a thank you dinner for high-end donors of the Festival
• Serve as Board liaison, which includes organizing all Board meetings and related committee meetings, which happen four times a year. Coordinate details; distribution of meeting notifications and materials; take and type minutes at all meetings and distribute.
• Support the Director of Development as needed and with special projects that arise
Event Planning and Production
• Assist with negotiations for space contracts and book event space, arrange food and beverage, order supplies and audiovisual equipment, make travel arrangements, order event signs, and ensure appropriate décor (flowers, linens, color schemes, etc.) to meet the quality expectations of the Board of Directors
• Assertively gather information on each project to achieve quality event productions.
• Conduct research, make site visits, and find resources to ensure quality event experiences.
• Create and revise room layouts for each event.
• Propose new ideas to improve the event planning and implementation process.
• Serve as liaison with vendors on event-related matters.
• Assist with managing on-site production and clean up for events as necessary.
• Prepare nametags, materials, notebooks, packages, gift bags, registration lists, seating cards, etc.
• Close out all events as required.
Event Administration
• Assist with preparing budgets and other necessary spreadsheets and event tracking documents and provide periodic progress reports to Director of Development for each event project.
• Keep track of event finances including check requests, invoicing, and reporting.
• Prepare and modify event contracts as requested
Qualifications
• Excellent communication skills, including writing, proof reading skills, and speaking.
• Ability to manage multiple projects and work assignments.
• Excellent interpersonal skills both in person and by phone, with high professionalism.
• Ability to accomplish projects with little supervision.
• High level customer service ethic and expectations for quality.
• At least 3 years’ experience with office administrative management, nonprofit experience preferred.
• At least 1-year experience coordinating special events.
• Proficient using Microsoft Word, Excel, PowerPoint, email and web searches.
This position description is not all-inclusive and is only intended to identify the major responsibilities and requirements of this job.
Benefits
Medical and dental insurance, 401(k) retirement plan, liberal vacation and holiday policy, opportunity to live and work in a beautiful, historic location.
About the Festival:
The Santa Fe Chamber Music Festival is considered one of the world’s leading organizations of its type. In just over five weeks, it annually features 80/80+ distinguished musicians in 45 performances held in Santa Fe.
To Apply
Please send resume, references and letter of application by email or post to:
Cece Derringer
Director of Development
cderringer@sfcmf.org
Santa Fe Chamber Music Festival
PO Box 2227
Santa Fe, NM 87504-2227
2018 Seasonal Position
Ticket Office Representative
(Full and part time positions available starting in July)
The primary responsibility of this position is to provide the audience with a positive initial experience at the Santa Fe Chamber Music Festival. This is created by aiding patrons with accurate event information and assisting them in purchasing and/or picking up tickets to Festival events. You are expected to work cooperatively with all employees of the Festival, the NM Museum of Art and the Lensic Performing Arts Center in maintaining a high level of customer service.
Responsibilities:
- Provide all guests a positive first impression of the Festival by offering superior, individualized guest service.
- Provide information regarding Festival events and facilities via face-to-face communication and telephone.
- Maintain and nurture relationships with regular patrons, board members, donors, sponsors, members, NM Museum of Art staff, Lensic staff, and the general public, encouraging casual and new guests to visit on a more regular basis.
- Accurately operate the Tessitura ticketing system to sell tickets for Festival events. This includes being responsible for the “fish” token needed to operate Tessitura.
- Process ticket sales at the ticket office, by internet, phone and by mail; sell tickets, collect money, process credit card orders, operate a computer, make change and keep accurate records of monies taken in and tickets sold through the ticket office.
- Open and close assigned workstation, which includes an assigned cash drawer, as spelled out in ticket office handbook.
- Balance assigned cash drawer to end of day reports.
- Pull will-call tickets for events.
- Problem-solve by effectively communicating with guests to locate and deliver will-call/guest list tickets.
- Operate Festival gift shop as needed.
- Help with guest artists CD signings as needed.
- Perform other duties and special projects as assigned.
Qualifications:
- Ability to communicate positively with patrons to establish their needs efficiently and courteously.
- Ability to smile, be friendly, professional, and enthusiastic.
- Ability to work flexible hours according to event schedules; ability to work extended and irregular hours including weekends.
- Be computer proficient including Microsoft Excel and Word.
This position description is not all-inclusive and is only intended to identify the major responsibilities and requirements of this job.
Please respond with short resume. References will be required if interviewed. All inquiries kept confidential. No phone calls.
The Santa Fe Chamber Music Festival is an internationally acclaimed six-week summer festival of over 45 chamber music concerts and youth concerts performed by world-class musicians. Under the artistic leadership of Artistic Director Marc Neikrug, the Festival gathers artists from around the world to perform in Santa Fe. The over 80 participating artists for the 46th Season will include Martin Beaver, Carter Brey, Sasha Cooke, the Danish Quartet, Ran Dank, the Dover Quartet, Jennifer Frautschi, Alan Gilbert, Clive Greensmith, Paul Groves, Ida Kavafian, Eric Kim, Soovin Kim, the New York Philharmonic Quartet, Anthony McGill, Tara Helen O’Connor, the Orion Quartet, Gilles Vonsattel, Liang Wang, Shai Wosner, Haochen Zhang, and others.
